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​SUHUL LLC Terms of Service

Effective Date:2025/06/17

​

Chapter 1 – Scope and Acceptance

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “you”, or “your”) and SUHUL LLC, a Washington State registered company, with its principal place of business at 522 W Riverside Ave, STE N, Spokane, WA 99201, USA (“SUHUL”, “we”, “us”, or “our”), including its wholly owned subsidiaries and authorized affiliates.

By executing a service agreement, using our systems, or engaging our consulting, development, or cloud integration services (collectively, the “Services”), you represent and warrant that:

  • You are a legal entity duly incorporated and authorized under the laws of your jurisdiction.

  • You have full authority to bind such entity to these Terms.

  • You agree to be bound by these Terms and SUHUL’s Privacy Policy, Data Protection Framework, and Security Guidelines, as updated from time to time.

SUHUL reserves the right to update these Terms periodically. Continued use of our Services constitutes your acceptance of the updated version. Clients will be notified through email and/or our client portal (“Client Dashboard”) of any material changes.

 

Chapter 2 – Description of Services

SUHUL provides international system integration (SI) services, cloud infrastructure deployment, enterprise software consulting, AI and ESG implementation, digital transformation solutions, and strategic advisory across the following domains:

  • Enterprise Systems (ERP, CRM, CDP, etc.)

  • Cloud Infrastructure (AWS, Azure, GCP, SUHUL AetherCloud)

  • Artificial Intelligence & Machine Learning Integration

  • ESG Data Platforms & Carbon Footprint Compliance

  • Software Development & Custom SaaS Solutions

  • Cross-border Regulatory Compliance Consulting

  • Subsidy Strategy & Global Expansion Services

A Statement of Work (SOW) or Master Services Agreement (MSA) will govern the specific scope, deliverables, fees, and project duration. In case of conflict, the SOW/MSA shall prevail over these Terms.

 

Chapter 3 – Account Setup & Onboarding

Clients shall be onboarded via contractual engagement, followed by account provisioning for relevant platforms (e.g., cloud portals, dashboards, or system access).

Client agrees to:

  • Provide accurate and verifiable legal and operational information.

  • Designate an authorized representative to manage account access and project communications.

  • Maintain confidentiality of login credentials and limit access to authorized personnel only.

SUHUL retains the right to suspend or revoke account access in cases of breach, fraud, or security concerns.

 

Chapter 4 – Service Termination

Either party may terminate the Service with 60 days’ prior written notice, subject to obligations stipulated in the SOW or MSA.

Immediate termination may be exercised by SUHUL without liability or refund if the Client:

  1. Violates applicable laws or international sanctions regulations.

  2. Engages in activity that harms SUHUL’s reputation or system security.

  3. Fails to remedy a material breach within the cure period provided.

  4. Attempts to reverse-engineer or misuse SUHUL’s proprietary technologies.

  5. Uses SUHUL services for unauthorized financial transactions or infringing activities.

  6. Becomes insolvent or is subject to proceedings under any bankruptcy or receivership laws.

Upon termination:

  • All access to systems and services will be revoked.

  • Any unpaid dues shall be settled within 14 business days.

  • Data migration services (if applicable) must be requested within 30 days and may incur additional charges.

 

Chapter 5 – Fees and Payment Terms

All service fees, billing schedules, and payment terms shall be specified in the SOW or MSA. Standard terms are:

  • All invoices are due net 30 days unless otherwise stated.

  • Late payments may incur interest at 1.5% per month or the maximum rate permitted by applicable law.

  • Project milestones, retainer deposits, or subscription-based services are non-refundable unless otherwise agreed in writing.

If service delivery involves third-party platforms (e.g., AWS, Appier, Google Cloud), clients are also subject to those parties’ billing and usage terms.

 

Chapter 6 – Acceptable Use and Client Responsibilities

Clients agree to use the Services in compliance with all applicable laws and shall not:

  • Upload or distribute any malware, harmful code, or exploit security vulnerabilities.

  • Use the platform for surveillance, profiling, or unethical AI training without consent.

  • Share API keys or credentials without appropriate safeguards.

Clients are responsible for:

  • Ensuring internal security controls.

  • Vetting any third-party vendors or subcontractors granted system access.

  • Complying with cross-border data handling, encryption, and regulatory requirements.

 

Chapter 7 – Confidentiality and Data Protection

Both parties shall keep all proprietary, technical, financial, or contractual information confidential, except where disclosure is required by law or regulatory order.

  • Confidentiality obligations remain in effect for 2 years after contract termination.

  • Personal and system data shall be handled per SUHUL’s [Privacy Policy] and [Data Protection Framework].

  • If SUHUL processes personal data on behalf of the Client, the parties will enter into a Data Processing Agreement (DPA) to comply with applicable laws such as the GDPR, PIPL, or CCPA.

 

Chapter 8 – Intellectual Property

All intellectual property developed or deployed by SUHUL remains the sole property of SUHUL unless explicitly transferred via separate licensing agreements.

Clients retain ownership of their proprietary data but grant SUHUL a limited license to use it strictly for service delivery, maintenance, and system improvement purposes.

 

Chapter 9 – Limitation of Liability

Except in cases of willful misconduct or gross negligence, SUHUL’s liability for any claim arising from or related to the Services shall not exceed the total amount paid by the Client in the past 12 months.

SUHUL shall not be liable for:

  • Indirect, incidental, or consequential damages.

  • Loss of business, revenue, or data.

  • Force majeure events, including natural disasters, cyberattacks, and third-party outages.

 

Chapter 10 – Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law principles.

The parties agree that:

  • Any dispute shall first be resolved through good-faith negotiation.

  • Failing resolution, the dispute shall be submitted to arbitration in Seattle, WA, under the rules of the American Arbitration Association (AAA).

  • The arbitration award shall be final and binding on both parties.

 

Chapter 11 – Notices and Communications

All official communications shall be in writing and delivered to:
SUHUL LLC
Email: support@suhul.com.tw
Address: 522 W Riverside Ave, STE N, Spokane, WA 99201, USA

Electronic notices sent via the Client Dashboard or registered email address shall be deemed delivered upon transmission.

Would you like this formatted as a downloadable PDF or displayed on a website (in legal web language format)? Also, if your services include data hosting or international subcontracting (e.g., in Asia or Europe), we can add clauses for that as well.

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